Tag Archives: social media

At last – a job for love AND money!

After blogging wishful witterings about my job situation in September, my work life has turned round! I was offered a freelance contract until Christmas that was well paid, based at a company I’d worked with before and with people I loved. Just as I was signing up for that, another company got in touch to offer me an interview for a permanent job I had applied for 5 weeks before! It’s amazing what a difference a few days can make…

Fast forward to the end of November and I was once again having a farewell lunch with my work colleagues. They had agreed to release me early from my freelance contract as I’d been offered a permanent role… On 28th November, I started the next phase of my career, possibly in one of my dream jobs; Social Media Community Manager for a large retailer. 

One month on and I’m totally immersed in all things Facebook and Twitter. My friends can’t believe I get paid to be on Facebook all day, and it does sound kind of cool when you say it like that! The actual job reality is far more involved. My days are spent juggling expectations of many different departments who all want to flaunt their wares using these social channels, without understanding that our job is to build conversations within a community, not just flog them stuff!

It’s immersive, intensive and the long hours are ruining my plans to go to the gym after work each night! But I’m loving the challenge and looking forward to 2012 being a whole year of job satisfaction…

The power of Twitter to get a wiggle on…

Twitter iconWow, what a great day to be a customer! The power of Twitter shone through for me this week when I bought some bike shorts from Wiggle. I ordered them late on Tuesday night, chose free first class delivery, and the goods arrived Thursday morning. I tweeted Wiggle that day to convey my joy at their speedy delivery (because I always think you should tell someone if you are happy with their service!)

As I tried the shorts on that night, the padded liner was missing from one pair so, I packaged them up to send back the next day. I tweeted the following that night: 

@wigglebikeshop quick delivery but missing liner in shorts! 😦 testing out your customer services now – reserving judgement on first order!

At 8.45am the next day, I got a tweet from them:

@ThatCopyGirl Sorry to hear that, could you tweet me your order number and I will make sure this issue is dealt with ASAP! Have a nice day!

I retweeted this and added #impressivecustomerservice tag.

Two hours later, I also had an email from them apologising again and offering a £5 voucher for the inconvenience. Well done Wiggle for excellent customer service! 

Long gone are the days of writing letters or ringing customer services – this is the age of social media and instant responses. Tweeting = consumer power!