Monthly Archives: July 2011

The power of Twitter to get a wiggle on…

Twitter iconWow, what a great day to be a customer! The power of Twitter shone through for me this week when I bought some bike shorts from Wiggle. I ordered them late on Tuesday night, chose free first class delivery, and the goods arrived Thursday morning. I tweeted Wiggle that day to convey my joy at their speedy delivery (because I always think you should tell someone if you are happy with their service!)

As I tried the shorts on that night, the padded liner was missing from one pair so, I packaged them up to send back the next day. I tweeted the following that night: 

@wigglebikeshop quick delivery but missing liner in shorts! 😦 testing out your customer services now – reserving judgement on first order!

At 8.45am the next day, I got a tweet from them:

@ThatCopyGirl Sorry to hear that, could you tweet me your order number and I will make sure this issue is dealt with ASAP! Have a nice day!

I retweeted this and added #impressivecustomerservice tag.

Two hours later, I also had an email from them apologising again and offering a £5 voucher for the inconvenience. Well done Wiggle for excellent customer service! 

Long gone are the days of writing letters or ringing customer services – this is the age of social media and instant responses. Tweeting = consumer power!

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A mountain bike without the mountain, please!

Race for Life 2011

Yes, my face goes that colour every time I run!

38 minutes 6 seconds is never going to gain me entry into the Olympics, but last Sunday I finished the St Albans Race for Life 5k, six and a half minutes faster than last year.

As proud as I felt at that moment for raising money for charity and not giving up, I also hated every minute of running round that course, so I’m officially switching from being a ‘runner’ to being a ‘biker’.

Yes, that’s right, Other Half and I have invested our pennies in two brand new mountain bikes that arrived this week – I say pennies when in fact it was many pounds; I cannot believe how expensive it is to get a decent mountain bike! After many, many, many hours of research (“By me!” shouts Other Half in the background), we did get a great web deal on two 2011 Merida Matts 20-MD mountain bikes that were £200 cheaper than their usual selling price. There are a few reasons we are trying out the bike route:

  • Biking has GOT to be easier than running for no other reason than I find running really hard!
  • My sister’s Other Half got a bike 2 months ago and has totally transformed into a ‘Slim Jim’ – we want it to be our magic weight loss bullet too!
  • We have lots of cycle paths near to where we live that don’t involve big hills – I’m a fan of flat paths/gentle slopes (as a beginner!)

It’s just a case now of literally getting on our bikes, in our padded shorts… (more on that after the first ride!)

My current mountain biking kit for beginners: 2011 Merida Matts 20-MD Bike